Effective Date: November 10, 2015
Please read this Electronic Communications Disclosure and Consent Agreement ("Disclosure") thoroughly - It contains important information about your legal rights. This Disclosure covers all of your accounts, products, and services with PennyMac Loan Services, LLC (“PennyMac”) and its affiliates (collectively, "we", "us", and "our") accessible, either currently or in the future, through our websites, or other electronic means (“Online Services”). The words "I", "you" and "your" mean each account holder, product owner and/or service user identified on an account, product or service.
Certain laws and regulations require us to provide specific information to you in writing, which means you have a right to receive that information on paper. We may provide such information to you electronically if we first present this Disclosure and obtain your consent to receive the information electronically. Your consent will also apply to any other person named on your account, product or service, subject to applicable law. By providing your consent to receive communications electronically from us, you confirm that you have the hardware and software needed to receive and access this information.
You understand and agree that we may provide to you in electronic format only, by posting the information on PennyMac’s secure website where you access your account(s), through e-mail (if applicable and if you have provided a valid e-mail address), or other electronic means, agreements, disclosures, statements, notices, and other information and communications regarding your accounts, services and products, the use of our websites or our other electronic services, your relationship with us, and/or other programs, products or services that are or may be in the future made available to you (collectively, "Communications"). Such Communications may include, but are not limited to:
This Disclosure does not apply to any communications that we determine, in our sole discretion, that we are required to deliver in paper form under applicable law or that you should receive in paper rather than electronic form. Such communications shall be mailed to the primary address we show for you in our records or otherwise delivered as required by law or the governing agreement.
Most Communications provided electronically are either in HTML and/or PDF format. For Communications provided in PDF format, software compatible with Adobe Reader 6.0 or later versions is required - A free copy of Adobe Reader may be obtained from the Adobe website at www.adobe.com
In certain circumstances, some Communications may be provided by e-mail. You are responsible for providing us with a valid e-mail address to accept delivery of Communications. At our option, we may also post the emailed Communications within our websites. In this situation, you agree that once we email the Communications to you and post them within our websites, that we have delivered the Communications to you in a form that you can retain.
To print or download Communications you must have a printer connected to your device or sufficient hard-drive or other storage space to store the Communications.
Subject to applicable law, you may withdraw your consent to this Disclosure by contacting us in writing at P.O. Box 514387, Los Angeles, CA 90051-4387, Attn: Correspondence Unit, or by calling us at (800) 777-4001 during normal business hours. At our option, we may treat your provision of an invalid email address, or the subsequent malfunction of a previously valid email address, as a withdrawal of your consent to receive electronic Communications. You will not be charged a fee to process the withdrawal of your consent to receive electronic Communications, however your access and use of the Online Services may be terminated. Any withdrawal of your consent is effective only after PennyMac has had a reasonable period of time to process your withdrawal.
Consent Coverage; Certain Notices From You Are Not Covered. Applicable law or contracts sometimes require you to give us "written" notices. You must still provide these notices to us on paper. Your consent here does not relate to those notices.
You may print or make a copy of Communications by using the "Print" button (or otherwise using your printing functionality) or saving a copy - do this when you first review the Communications because after submission we do not necessarily keep them all in a place that you can access.
Upon request, we will provide you with a paper copy of any Communications provided electronically by us to you pursuant to this Disclosure, provided we receive your request within 12 months after the date the Communication was first made available to you electronically. You may request a paper copy of these Communications by calling us at (800) 777-4001.
Be sure to specify your account number, the specific Communication for which you are requesting a paper copy, and the address to which it should be mailed. We may charge fees for paper copies of the Communications.
It is your responsibility to provide us with true, accurate, and complete information. In the event that your e-mail address or other contact information is changed, you agree to promptly notify us of such changes by calling us at (800) 777-4001 and communicating the contact information changes.
If you fail to update or change an incorrect or invalid e-mail address or other contact information, you understand and agree that any Communications shall nevertheless be deemed to have been provided to you if they were made available to you in electronic form on our websites, e-mailed to the e-mail address we have for you in our records, or delivered through other electronic means.
We reserve the right, at any time and at our sole discretion, to discontinue your electronic Communications, or to terminate or change the terms and conditions on which we provide electronic Communications. We will provide you with notice of any such termination or change as required by law.