Contact - PennyMac USA
Rate Quotes

Call to get a Rate Quote: 

Monday – Friday: 6 a.m. – 7 p.m. (PT)
Saturday: 6 a.m. – 5 p.m. (PT)
Sunday: 9 a.m. – 1 p.m. (PT)

Note: PennyMac is not yet licensed to originate new or refinance loans in the state of New York.

Existing Loan Servicing


Monday – Friday: 6 a.m. – 6 p.m. (PT)
Saturday: 7 a.m. – 11 a.m. (PT)

Questions about your loan, Qualified Written Requests, address changes, and other correspondence may be mailed to:

PennyMac Loan Services, LLC
Attn: Correspondence Unit
P.O. Box 514387
Los Angeles, CA 90051-4387

Notices of error or information requests must be mailed to this address.

Trouble Making Payments


Monday โ€“ Friday: 6 a.m. โ€“ 6 p.m. (PT)
Saturday: 7 a.m. โ€“ 11 a.m. (PT)